Refund policy

Refund & Return Policy — SnatchedLux

We want you to love your order. If something isn’t perfect, we’re here to help.

Return Window

Domestic returns must be postmarked within 14 days of the delivery date for a refund or store credit.

Outbound shipping fees from the original order are non-refundable.

Eligibility

To be accepted, items must be:

• Unworn and unwashed

• In original condition

• With all tags, liners, and packaging intact

Please wear underwear when trying on your garment.
Returns showing signs of wear, damage, deodorant, or stains may be refused.

Include your original packing slip inside the return package.
Multiple orders cannot be combined in one return package.

Return Shipping Fees

• Customer is responsible for return shipping costs on all standard returns.

• If your item arrives damaged, defective, or incorrect, SnatchedLux will cover the return label.

Refunds / Store Credit

• Refunds are issued back to the original payment method.

• Orders purchased with a gift card will be refunded back to that gift card.

• Once the return is received and inspected, please allow 5–10 business days for processing.

Final Sale Items

Products marked Final Sale cannot be returned or exchanged.

International Orders

International returns are accepted.
Return shipping costs and any reverse duties/taxes are the customer’s responsibility.

APO/FPO

We are unable to generate return labels for APO/FPO addresses at this time.